Returns

Damaged Orders

We try our utmost to package your items well so it arrives with you in pristine condition. Sadly though we do hear of occasions when foot-shape marks appear on packages in the delivery process - resulting in damaged or faulty items. Should this happen to you - don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us at info@bynovalee.com along with an image of your faulty item and we will advise how best we can assist you.

If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.

We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.

NOVALEE JEWELLERY / HB MITT ORD

Kavlaskärsvägen 12, 372 74 Listerby

Sweden

Returning Personalised Items for a Refund

Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made or ordered with your choice of name, location, fabric, message, or other customised feature making the item unique to you. Please note that earrings are non-returnable for reasons of hygiene and safety.

Returning Non-Personalised Items for a Refund

We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.

We will process your refund directly to your debit /credit card or PayPal account within 30 days at the very latest, subject to the above terms & conditions.

Returning Faulty Items

Please return a faulty product to us within 30 days of purchase to receive a full refund, or to have your item fixed.

Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids the 30 day warranty period.